Privacy policy

ALL SALES ARE FINAL NO REFUNDS!

Pre-Sale Policy

1. Accurate product descriptions—- We respond to all inquiries honestly and patiently.

2. Online for 24 hours—We will respond within 24 hours, allowing you more time to finish your order and understand what you are ordering.

3. Quick message responses—- We review emails and messages within two hours and respond to questions as soon as possible.

4. Considerate shipment tracking service—- As soon as the hair is shipped out, we will email you a tracking number. Once shipping is with the chosen shipping carrier it is no longer in Embraaced control on when your product arrives.

5. Biling - In-person buyers must sign an in-person buyers Form upon purchase but that is not a form of receipt. Online buyers must receive a receipt atleast within 48hours of purchase.

Customization of wigs;

There has to be a confirmed deposit of $45 towards customization on-top the price of the wig.

Customizing includes styling (straightening, curling), dying, perming, plucking, creating edges.

After I've received my package?

1. Service Support—- If you have any hair concerns, please contact us right away. After 30 days of purchase we cannot do anything about the complaint of your product other than listening and understanding your concerns.

2. Prompt and effective response—- We will do all possible to assist you in resolving your issues.

3. Return policy— Return of wigs is not advised from us, but as a corporation within 4 days, we are responsible for goods that are not non-artificially damaged and sent in the wrong type, colour, or length.

Frequently Asked Questions

Why do we ask for basic information before purchasing or booking?

The billing information contains;

  • email

  • phone number

  • First and Last name

  • a full valid address(postal code,city,etc)

*We do not ask for anything more than that*

This is necessary to verify the authenticity of the source of the said transaction and to verify that the customer is the verified owner and user of the card/bank account. WE DO NOT ACCEPT CASH! We have a business account where these payments are being sent to and we need to be able to provide legitimate customer information as evidence to our fininacial institution as to why such high amounts of capital are being transferred in frequently. We have to file invoices for each customer transaction for future referencing because it helps us to keep track of our inventory and those who we've rendered services.